Privacy Policy

Last Updated: May 15, 2025

1. Introduction

InnovAItive Solutions Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways including:

2.1 Personal Data

When you engage with our services, we may collect personal information, such as:

  • Name, email address, and contact details
  • Company name and job title
  • Payment information (processed securely through third-party payment processors)
  • Information provided when you contact us

2.2 Technical Data

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Time and date of your visit
  • Pages you view
  • Time spent on those pages
  • Website navigation paths

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services
  • Improve, personalize, and expand our services
  • Understand and analyze how you use our services
  • Develop new products, services, features, and functionality
  • Communicate with you about our services, updates, and other information
  • Process transactions and send related information
  • Find and prevent fraud
  • For compliance, legal process, and law enforcement requirements

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: To perform the contract we have with you
  • Legitimate interests: To pursue our legitimate business interests
  • Consent: Where you have given us specific consent
  • Legal obligation: To comply with legal requirements

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Sharing and Disclosure

We may share your information with:

  • Service providers: Third parties that provide services on our behalf
  • Business partners: Companies we work with to offer joint services
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

7. AI and Automated Processing

Our services may use artificial intelligence and automated processing. We implement appropriate safeguards including:

  • Regular testing and monitoring of AI systems
  • Human oversight of automated processes
  • Clear explanations when automated decision-making is used
  • Options to contest automated decisions

8. Your Data Protection Rights

Depending on your location, you may have the following rights:

  • Access to your personal data
  • Correction of inaccurate or incomplete data
  • Erasure of your personal data
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise these rights, please contact us at privacy@innovaitivesolutions.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you. For more information about how we use these technologies, please see our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will take steps to delete this information.

12. Security

We implement appropriate technical and organizational measures to protect your personal information, but no method of transmission over the Internet or electronic storage is 100% secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

InnovAItive Solutions Ltd
Unit 15 Workbench, Neptune Court, Vanguard Way, Cardiff CF24 5PJ
United Kingdom
privacy@innovaitivesolutions.com

15. Data Protection Officer

Our Data Protection Officer can be contacted at dpo@innovaitivesolutions.com.

16. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).